Return and Refund Policy

1. Who this policy covers

This policy applies to every purchase made from Smart Web App Solutions, the trade name of Abrahams Management Consultancy Service (DTI Business Name No. 8256192), including one-time software purchases such as Smart Church, Smart School, and Smart Marketing Team, the optional annual Care plan, and project services such as website development and automation setup. All of our products are digital services delivered online. Nothing is shipped, so there are no physical returns.

2. Software purchases and Care plan

• Smart Marketing Team. Full refund if you email us within 7 days of your first purchase. One refund per buyer; a repeat purchase after a refund is final.
• 7-day money-back guarantee on a new purchase. If you are not satisfied, email us within 7 days of your first payment and we will refund the full amount.
• Care plan renewals. A Care plan renewal charge is refundable in full if you ask within 7 days of the charge and have not used support in the new term. After that, the renewal is non-refundable; you may cancel to stop future renewals and keep the software you purchased.
• Cancellation. You can cancel at any time from your dashboard or by emailing us. Cancellation stops future charges. We do not issue partial refunds for the unused part of a term outside the windows above.
• Downgrades. If you move to a cheaper plan mid-term, the difference is credited to your next renewal rather than refunded.

3. Project services

• Before work starts. A project deposit is refundable in full if you cancel before we begin work on your project.
• After work starts. The deposit is non-refundable. If you cancel mid-project, you pay only for work completed to date at the rate in your proposal, and any excess you have paid is refunded.
• If we cannot deliver. If we fail to deliver the agreed scope and cannot correct it within a reasonable time, you receive a full refund of the amount paid for the undelivered work.
• Acceptance. A project is complete when you confirm delivery in writing (email or chat) or 7 days after we hand over the deliverables without objection. Final payments are not refundable after acceptance, but revisions included in your proposal remain available.

4. Duplicate or incorrect charges

If you were charged twice, charged the wrong amount, or charged after cancelling, tell us and we will refund the difference in full, no questions asked.

5. How to request a refund

• Email contact@smartwebappsolutions.com with your name, the email on your account, the invoice or payment reference, and the reason.
• We acknowledge every request within 1 business day and decide within 3 business days.
• Approved refunds go back to the original payment method through our payment processor, PayMongo. Cards and e-wallets usually show the refund within 5 to 10 banking days; bank transfers may take longer depending on your bank.
• Refunds are issued in Philippine pesos for peso payments and in the original currency for foreign payments.

6. Exceptions

• Charges older than 60 days, unless they are duplicate or incorrect charges.
• Accounts closed for a breach of our Terms of Service.
• Third-party costs paid on your behalf with your approval, such as domain names or hosting.

7. Disagreements

If you disagree with a refund decision, our Dispute Resolution Policy explains how to escalate it.